TicketFlow resolves tickets end-to-end — without routing to a human. It handles refunds, shipping questions, account issues, and everything in between. While your team handles the cases that actually need people.
Sarah K. sarah@shopify.dev
"I need to change my shipping address on order #4829 — it's the wrong city"
Chatbots answer questions. TicketFlow resolves issues — taking action in your backend, closing the loop, and confirming with the customer.
Incoming ticket lands in your inbox or helpdesk. TicketFlow reads it immediately — no delay, no queue position.
Our AI reads the full context, checks your policies, pulls relevant data, and determines the right action — not just the right reply.
Refund processed, address changed, subscription updated, order tracked. The work is done, not just described.
Customer gets a clear confirmation. Ticket closes. Your team sees the outcome in their dashboard.
Not just drafting replies. TicketFlow executes actions — processes refunds, updates records, changes plans — directly in your systems via secure API connections.
3am ticket from a customer in Tokyo? Handled. TicketFlow operates 24/7, never calls in sick, and never burns out on repetitive work.
When a ticket is sensitive, complex, or outside its confidence range, TicketFlow escalates instantly — with full context and suggested actions already prepared for your team.
Every correction your team makes trains the agent. TicketFlow gets smarter over time — aligned with your products, policies, and brand voice.
Gmail, Zendesk, Intercom, Freshdesk, Shopify, Stripe — TicketFlow integrates with the tools you're already using. Setup takes hours, not weeks.
Every decision is logged. Every action is reversible. Your team sees exactly what the agent did, why it did it, and what the customer received — with full audit trail.
No rip-and-replace. TicketFlow connects to your inbox, helpdesk, and commerce stack in minutes.
Stop hiring to fight a volume problem. Every ticket your team handles manually is a ticket that proves they can't keep up. TicketFlow handles the work — at scale, at cost, around the clock.